Account Operations Director

Account Services

Why HWP?
Health & Wellness Partners, LLC (HWP), is a full-service medical communications company that specializes in developing and executing promotional medical education programs. Our vision is to make the world a healthier place through our scientific work and incredible team. By choosing a career at HWP, you will be part of a culture that is committed to making a difference in health care and our communities. We are motivated by providing everyone with a job they love and fostering a culture that is devoted to career growth and employee well-being.

Thanks to the work of every employee, HWP is recognized as a 2019 and 2021 MM+M Best Place to Work and 2020 Inc. Best Workplace. We are proud of our award-winning culture that supports many charitable initiatives, employee health and wellness, and employee career growth. 

About the Role
We are looking for an Account Operations Director who will be responsible for the assigned program timeline and budget and communicating program status to internal and external stakeholders. This candidate will partner with those with a full understanding of client strategic objectives and may have supervisory responsibilities in monitoring the day-to-day workload of junior team members.

Specific Responsibilities Include:
  • Having a full understanding of the program Statement of Work and cascading scope of deliverables to all stakeholders at kick-off meetings
  • Developing and monitoring program timeline, ensuring key milestones are achieved, proactively identifying situations that may lead to timeline erosion and associated risk, and notifying stakeholders and creating a recovery plan to mitigate the risk
  • Owning the program budget, allocating hours and resources as needed, identifying out of scope situations, and initiating scope changes
  • Facilitating internal and client status meetings, making sure action items are executed
  • Ensuring the success of team members by participating in onboarding and training

  • 5+ years of project management experience within a medical communications or medical advertising agency
  • Proficiency in project management systems, with experience in Wrike a plus
  • Proficiency in Microsoft® Office Suite
  • An independent work ethic and the ability to work under minimal supervision
  • The ability to handle multiple projects simultaneously
  • Functioning effectively under pressure to manage deadlines, meet client demands, and stay within project scope
  • Excellent oral and written communication and time management skills
  • Proven strong interpersonal skills and the ability to participate constructively and effectively in meetings with a clear understanding of individual action items
  • Proactive problem-solving skills in communications with internal teams and clients

Benefits/Perks for Working With HWP
  • 100% employer-paid premiums for employee medical, dental, and vision insurance
  • 401k plan employer matching
  • Eligibility for profit sharing
  • Generous PTO, including a week off in December for the holidays 
  • Paid volunteer time off 
  • Tuition reimbursement
  • On-site gym and other employee wellness initiatives 
  • Casual work attire
  • Comprehensive mental health services 
  • Leadership development training program and other career development programs
  • Remote and hybrid work schedule options



Locations :
  • Hybrid
  • San Diego, CA
  • Upper Saddle River, NJ

Apply Now

Thank you for filling out our form. Loading animation
Applicant Information
Which location would you like to apply to?