Why Join the HWP Group?
Health & Wellness Partners, LLC (HWP), is a women-founded, women-led medical and scientific communications agency that collaborates with life science industry stakeholders to develop award-winning solutions that advance patient care. Hybrid Healthcare Communications, LLC (Hybrid), transforms scientific content into compelling live and virtual user experiences through digital platforms, congress engagement, and more. In October 2023, these 2 successful companies joined forces under the HWP Group to bring clients, providers, and patients the best of both worlds—outstanding educational programming paired with innovative digital and interactive dissemination vehicles.
We are committed to making a difference in health care and in the lives of our team members. We aim to provide every employee with a job they love in a culture focused on career growth, well-being, and community outreach. We have been recognized as both an MM&M Best Place to Work and an Inc. Best Workplace.
For more information, visit thehwpgroup.com or hybridhealth.com.
What You Need to Know
We’re looking to add a Patient Ambassador Liaison to our Account Services team. The Patient Ambassador Liaison will serve as a dedicated liaison between patients, their families and the pharmaceutical company, focusing on gathering valuable patient feedback, providing educational support and fostering positive brand perception through ethical and compliant engagement practices.
What You’ll Do
The Ambassador Manager will be accountable to the VP Group Account Lead with program oversight and the pharmaceutical client. Additionally, this role will:
- Educate patient and caregivers on medication usage, including detailed information on dosage, administration, potential side effects
- Collaborate with the patients, medical writers and clients to develop materials related to the ambassadors’ experiences (slide decks, discussion guides etc.)
- Screen potential patient ambassadors and engage directly with current patient ambassadors to gather comprehensive feedback on their treatment experiences, including efficacy, side effects and overall satisfaction with prescribed medications.
- Manage the development of materials from inception to completion
- Coach patient ambassadors on the delivery of their story within the guidelines set by the pharmaceutical company
- Escort identified patients to off-site meetings and events sponsored by the pharmaceutical company, ensuring the comfort, safety and well-being of patients throughout their journey to and from the event location and preparing them to present the content at the event (rehearsing on site)
- Provide logistical support and assistance as needed during the event to enhance the overall experience for patients and clients
- Collaborate closely with the account team to align patient engagement strategies and operational needs
- Maintain detailed documentation of all activities and interactions per company and client requirements
- Develop and manage annual training for all patient ambassadors
- Adhere strictly to regulatory guidelines and company policies governing patient interactions, data privacy and ethical disclosure of medical information
- Ensure all activities align with established compliance protocols, including those required by HIPAA, adverse events, and product complaint reporting
- Utilize standard formats to document patient feedback, concerns, treatment experiences and other document requirements, and escalating as necessary
- Summarize each event including objectives, overview of presentation, audience questions, number of attendees
What You’ll Have
- A degree in nursing, health education, or public health
- Must have or be in the processing of receiving a CHES (Certified Health Education Specialist), HES (Health Education Specialist) or like certification
- Knowledge of pharmaceutical industry regulations and ethical standards related to patient interactions
- Willingness to travel and work past normal business hours
- Excellent interpersonal skills, with a strong ability to empathize and communicate effectively with diverse patient groups
- Proactive and forward-thinking, able to anticipate patient needs and ensure their comfort in public settings
What We Offer
- 100% employer-paid medical, dental, and vision insurance
- 401k plan employer matching
- Eligibility for profit sharing
- Generous PTO, including a week off in December for the holidays
- Paid volunteer time off
- Tuition reimbursement
- On-site gym and other employee wellness initiatives
- Casual work attire
- Comprehensive mental health services
- Leadership development training program and other career development programs
- Remote and hybrid work schedule options
- Salary range: $105,000 – $125,000 annually. Note: Actual salary will depend on background and experience.
M/F/D/V
Please note, we will only respond to candidates we deem qualified.
Why Join the HWP Group?
Health & Wellness Partners, LLC (HWP), is a women-founded, women-led medical and scientific communications agency that collaborates with life science industry stakeholders to develop award-winning solutions that advance patient care. Hybrid Healthcare Communications, LLC (Hybrid), transforms scientific content into compelling live and virtual user experiences through digital platforms, congress engagement, and more. In October 2023, these 2 successful companies joined forces under the HWP Group to bring clients, providers, and patients the best of both worlds—outstanding educational programming paired with innovative digital and interactive dissemination vehicles.
We are committed to making a difference in health care and in the lives of our team members. We aim to provide every employee with a job they love in a culture focused on career growth, well-being, and community outreach. We have been recognized as both an MM&M Best Place to Work and an Inc. Best Workplace.
For more information, visit thehwpgroup.com or hybridhealth.com.
What You Need to Know
We are looking to add an Account Director to our Account Services team. The Account Director will build and maintain strong client and key opinion leader relationships in order to turn the clients’ strategic objectives into business opportunities for HWP and assure that the internal team drives those objectives forward to deliver exceptional work. Additionally, they will be responsible for leading and driving the day-to-day work in the agency, ensuring that all work aligns with the clients’ strategy, is error free and is delivered on time and on budget. Success will be based on partnering with team members and cross-departmental stakeholders to understand the status of timeline milestones and may have supervisory responsibilities in monitoring the day-to-day workload of junior team members.
What You’ll Do
- Participate in client brand strategy meetings and using information to provide guidance to internal and external stakeholders and assuring all resources developed are in line with the strategic objectives
- Collaborate across departments in the development of strategic content materials such as pitch slides, quarterly business reviews, field or speaker training and other educational content
- Lead the development of Statements of Work, needs assessments and program budgets
- Actively monitor and track budgets against approved scopes of work
- Proactively stay apprised of current market trends and competition and apply knowledge to client strategic objectives
- Assure the success of team members by participating in onboarding and training
What You’ll Have
- 3-5 years of account/project management experience within a medical communications or medical advertising agency.
- Familiarity with medical terminology and pharmaceutical products and knowledge of regulations and program implementation procedures
- High level of business acumen, financial awareness and negotiation skills
- Client intimacy mindset
- Excellent oral and written communication and time management skills
- Proven strong interpersonal skills and the ability to participate constructively and effectively in meetings with a clear understanding of individual action items
- Proactive problem-solving skills in communications with internal teams and clients
- Proficiency in Microsoft® Office Suite
- Familiarity with Project Management platforms, especially Adobe® Workfront
What We Offer
- 100% employer-paid medical, dental, and vision insurance
- 401k plan employer matching
- Eligibility for profit sharing
- Generous PTO, including a week off in December for the holidays
- Paid volunteer time off
- Tuition reimbursement
- On-site gym and other employee wellness initiatives
- Casual work attire
- Comprehensive mental health services
- Leadership development training program and other career development programs
- Flexible hybrid and remote work schedule options
- Salary range: $100,000 – $125,000 annually. Note: Actual salary will depend on background and experience.
M/F/V/D
